Return and Refund Policy

Return and Refund Policy

We want you to have the best shopping experience with R3ceived. If you need to return an item, please read our policy carefully to ensure a smooth process.

14-Day Return Policy

You have 14 days from the date of delivery of your item to request a return. Please note that all returns must be agreed upon via email before sending the item back.

Eligibility for Return

To be eligible for a return, the item must meet the following criteria:

  • It must be in the same condition as you received it.
  • The item should be unworn, unused, and with all original tags.
  • It must be in its original packaging.
  • You need to provide the receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at r3ceivedcustomer@gmail.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Personalized or custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Please feel free to reach out if you have any questions or concerns about the eligibility of your specific item for return. Please note that sale items and gift cards are non-returnable.

EU Herroepingsrecht โ€” 14-daagse bedenktijd

In overeenstemming met de EU-consumentenwetgeving (Richtlijn 2011/83/EU, gewijzigd per 19 juni 2026) hebben EU-kopers het recht om een bestelling te annuleren of te retourneren binnen 14 dagen na levering, zonder opgave van reden. Dit recht geldt voor alle bestellingen die worden verzonden naar landen binnen de Europese Unie. Het artikel moet voldoen aan de bovengenoemde retourcriteria.

Refunds

Once we receive and inspect your return, we will notify you of the approval or denial of your refund. If approved, your refund will be processed and automatically applied to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If you have not received your refund after the expected processing time, please contact us at r3ceivedcustomer@gmail.com.